Terms and Conditions

Privacy Policy
Table of Contents:

Respecting your privacy
What kinds of personal information do we collect and hold?
How do we collect and hold personal information?
Why do we collect, hold, use and disclose personal information?
How can you enquire about, access and correct your personal information?
How can you complain about our management of personal information?
Our sharing of your personal information overseas
Other privacy terms and limits of this policy
More information
Cookies Statement
Credit Card Security

1. Respecting your privacy

The Fangear.com is operated by Infinite Retail Pty Ltd (Australian Business Number 19 158 215 984). We are committed to protecting your privacy, and to compliance with applicable privacy laws which set out standards for the management of personal information. This policy outlines our personal information management practices. Specifically:

the kinds of personal information we collect and hold;
how we collect and hold it;
the purposes for which we collect, hold, use and disclose it;
your right to access and seek correction of it;
how you may complain about privacy matters; and
our sharing of your personal information overseas.

There are some matters to which this policy does not apply. These are referred to in clause 9 below.

2. What kinds of personal information do we collect and hold?

We collect and hold personal information that is reasonably necessary for the operation of the Fangear.com, which may include:

your personal details such as your name, email and/or physical addresses, telephone numbers, employer, date of birth, age and gender;
financial information (such as your credit card details);
your order number, customer reference number or loyalty card number;
any rewards and redemption details applicable to your membership of one of our loyalty programs;
what, how and when you buy from us or have expressed an interest in buying from us; and
demographic information such as your postcode and your stated or likely preferences, for example whether you may be interested in particular products or promotions.

You generally have the option of not identifying yourself or of using a pseudonym when dealing with us, but not where this is impractical (for example when you shop online with us) or where the law or a court order provides otherwise.

3. How do we collect and hold personal information?

Collection of personal information:

When we collect personal information about you, we do so by making a record of it. We do this when:

you visit our websites;
you purchase products from us online;
you register with us, for example to create an account, to become a member of one of our loyalty programs or to send you information;
you communicate with us online;
you take part in our promotions, competitions, testimonials, surveys and focus groups;
you deal with us in other ways involving a need for personal information to be provided such as when you contact one of our call centres or chat lines or bring a claim against us.

We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to learn more about your likely preferences and interests. When you visit our websites, social media pages or mobile applications or click on our advertisements on online media, we may collect information about you using technology which is not apparent to you, for example “cookies“. For information about our use of this technology, refer to the Cookies Statement at end of policy.

Most of the personal information we collect and hold about you is from your direct dealings with us, but there are some instances where we may collect your personal information other than from you directly. For example from other suppliers who, in common with us, have a relationship with you, or on whose behalf we process your purchases.

Holding of personal information:

Personal information we hold is stored on our web servers in secure environments. These servers may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.

All credit/debit card information you provide to us is transmitted via secure technology to the payment processor. Credit card details are not stored by us. For more information about credit card security, refer to the Credit Card Security at end of policy.

Your personal information is password-protected to prevent unauthorised access to it. You should not divulge your password to anyone.

4. Why do we collect, hold, use and disclose personal information?

When we collect, hold, use and disclose your personal information, we do so primarily to sell and promote our products and services to you and to improve on the range of our offerings. For example:

to learn of your likely preferences so that we may promote our products and services to you in a way which may be of most interest to you; and
to assist in investigating your complaints and enquiries.

We disclose personal information we collect for purposes which are incidental to the sale and promotion of our products and services to you. For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling businesses.

We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. When marketing to you, your personal information is only ever used or disclosed for our own purposes or those of our group companies or our carefully selected commercial partners. You may opt out of our direct marketing to you at any time. Our direct marketing materials will tell you how to do this.

We may de-identify your personal information. We may do this for use and disclosure of the anonymous data to determine preferences and shopping patterns.

5. How can you enquire about, access and correct your personal information?

Enquiry and access:

We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officer at: privacy@infiniteretail.com or by calling us on dedicated phone number 1300 304 334.

Alternatively, you can write to us at:

Privacy Officer 
Infinite Retail Pty Ltd 
PO Box 6217 
North Sydney NSW 2060

Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.


If you need to correct your personal information, please contact our Privacy Officer at one of the above contact points.

6. How can you complain about our management of personal information?

If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.

Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the Privacy Commissioner for further investigation (contact details in clause 10 below).

7. Our sharing of your personal information overseas

It is our policy to require all of our overseas sharing of personal information to be done in a way which requires observance of strict privacy and security standards, both during transit and at the overseas destination. We may allow your personal information to be shared with those who are in countries other than your own location. We do this:

where we have made a business decision to host our websites or store our data with trusted service providers who are in the business of providing website hosting, data storage and/or data processing services. These services commonly involve diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency. Where these services are used by us, it is not practical for us to notify you of which country your personal information may be located in; and
for disclosures between our group companies. Our main business location is in Australia, but some of our group companies may be based in other countries from time to time;
when our business which collected your personal information is in a different country to your location;
when our relevant commercial partners are located in a different country to your location;
when our supply to you necessarily involves overseas disclosures. For example where we need to provide certain of your personal information to one or more of our overseas product suppliers in order to fulfil your order;
where you are involved with public liability issues concerning a product we may disclose your personal information to any overseas supplier of such a product in the course of managing those issues.

8. Updates

This privacy policy is current as of the date below. We may change it from time to time. If we do change it we will publish the updated version on Fangear.com from which point the updated version will apply.

9. Other privacy terms and limits of this policy

This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our particular businesses. For example we may have different or additional privacy terms governing our loyalty programs, or on our corporate websitewww.vbmglobal.com, and we have separate charters concerning the personal information of our employees. There are also separate terms governing the use of our sites and the purchase of products from our sites.

10. More information

More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at enquiries@oaic.gov.au, or on 1300 363 992, or at GPO Box 5218 Sydney NSW 2001.

Cookies Statement:

About this statement

This statement gives you information about our use of cookies. This is relevant to when you use your computer or mobile device to visit online content (such as websites and mobile apps) which display or promote us or our products and services. The content may be our own, or may be the content of others in which we have an interest, such as our banner advertisements.

Cookies may be arranged (“set”) by us or by others under an arrangement with us, such as companies whose business it is to analyse information. We may also access information from cookies set by others (“3rd party cookies”).

Why should you know about cookies?

You should know about cookies because they involve the collection of information about you (which may or may not be personal information) in a way which may not be obvious to you.

What is a cookie?

Cookies are small pieces of information captured when your device is used to access online content. Cookies are stored in your device by the person who arranges for the cookie to be set. This person may be the provider of the content being accessed, or it might be a 3rd party. 3rd party cookies are used to provide information about your device's access to more than one discrete site or data set.

Why do we allow cookies to be used?

We allow cookies to be used for three reasons.

First, we allow session cookies to be used when you visit our online content. This enables your device to move from page to page without having to log in repeatedly. These generally improve your browsing experience.
Second, we allow persistent (permanent) cookies to be used to better inform how the content your device visits may be presented to you. Persistent cookies can store your preferences for a particular site, so they will be remembered when the site is visited again.
Third, we allow persistent and other kinds of permanent cookies (such as “flash” cookies) to be set and we access information from 3rd party cookies in order to assist in compiling and analysing the types of online content you visit and your interaction with that content. This assists us to assess what promotions to offer to you, and when and how. It also assists us to measure the effectiveness of our promotions.

What are your choices about cookies?

You can control the extent to which your device allows cookies to be set on it. You can do this by changing the settings on the software your device uses to access the internet (your browser software). For example, depending on which browser your device uses, you may be able to disable third party cookies.

There is a lot of information available about how cookies work and how to change your browser’s cookie preferences. This includes information at the following links:

What Are Cookies;
Stay Smart Online – All About Cookies and Your Privacy;
Your Online Choices;
Privacy Commissioner Fact Sheet on Online Behavioural Advertising.

Credit Card Security:

Fangear.com takes the upmost precautions to protect users information. When sensitive information is submitted via the web site, that information is encrypted and is protected by industry standard technology equivalent to that used by Banks for online banking transactions. Our secure web pages use an SSL certificate to ensure secure transmission of your information. This ensures that all information you send via the World Wide Web will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form.

If you have any questions about credit card security please contact our CUSTOMER SERVICE team.

The servers on which we collect and store personal information are kept in a secure environment. Under NO circumstances will any of your personal information be divulged to a third party.

Fangear.com has significant systems and procedures designed to detect the fraudulent use of credit cards. Please do not be offended if we contact you requiring additional verification of your credit details as this is for your protection. For your own security, we may also request for some orders, a faxed copy of your signature as verification of your credit card payment. You will be notified via email if this is required. Further security measures may be requested and this will be actioned at our discretion.

Collection Notice

Your Privacy

The entity collecting your personal information via the Fangear.com is Infinite Retail Pty Ltd (Australian Business Number 19 158 215 984). Our contact details are at the foot of this Collection Notice.

We may collect personal information such as your name, address, contact details and identification details, primarily for the purpose of and incidental to selling and promoting our products and services to you in a secure way.

We generally collect personal information directly from you, although there are some scenarios where we may collect personal information from other sources. These scenarios are addressed in our Privacy Policy.

We may use your personal information to consider any requests you make of us, for the purpose of promoting our products and services or those of our commercial partners (if you separately consent to receiving marketing materials), for research and analytical purposes, to perform administrative functions, and to comply with our legal obligations. We may also disclose your personal information to applicable federation.

If you do not provide this information in whole or in part, we may not be able to provide you with the products and services you require.

We will treat any information that you give us as confidential. However, we may pass this information on to applicable federation, to our group companies, to our or applicable federation commercial partners (if you separately consent to receiving marketing materials) or to other businesses who perform functions or services on our behalf, such as delivery, IT services, mailing functions, call centre, gateway providers, organisations that assist us to check for or prevent unauthorised or fraudulent transactions, or where otherwise required by law. We will request any third party to which your personal information is disclosed to also treat the information as confidential.

It is possible that your personal information may be disclosed to persons or organisations located overseas, for example where applicable federation or the other persons or service providers referred to above are located overseas. It is not practicable to say definitively the overseas countries where we may share your personal information, but they may include the United States, the United Kingdom, New Zealand, the Philippines and India.

You can find a copy of our Privacy Policy by following this link. Our Privacy Policy contains information about how you can seek access to or correct the personal information we hold about you, and information about how you can complain about a breach of privacy and how we will handle any such complaint.

If you have an enquiry about privacy, you can contact us by email at privacy@infiniteretail.com or by telephone on 1300 304 334. Our lines are open Monday to Friday 9:00am to 5:00pm (AEST). Alternatively, you can write to the Privacy Officer – Infinite Retail Pty Ltd, PO Box 6217, North Sydney NSW 2060.

By using the Your Website Name (the “Website”), you are accepting the terms and conditions set forth herein. Please read these terms carefully, as well as our Privacy Policy (published at http://www.yourwebsite.com, and incorporated herein by this reference) before using the Website. If you do not accept the following terms and conditions (the “Agreement”), you must refrain from using this Website.
The Website is an online service owned and operated by , a Individual, that provides content and transaction capabilities that facilitate the vouchers and other promotional offerings (“Vouchers”) of third-party merchants (“Merchants”).
This Agreement sets forth the terms and conditions that apply to your use of this Website. You agree to comply with all of the terms and conditions hereof. We hereby grant you a limited, nonexclusive, nonassignable, nontransferable license to access and use the Website solely for your own personal, non-commercial purposes, subject to your agreement to, compliance with and satisfaction of this Agreement. All rights not otherwise expressly granted by this Agreement are reserved. If you do not comply with this Agreement at any time, we reserve the right to revoke the aforementioned license(s), limit your access to the Website or restrict your ability to order products and services. You agree not to reproduce, duplicate, copy, distribute, transmit, sell, trade, resell or exploit for any purpose any portion of or any information from the Website. You may not obscure or remove any proprietary rights notices contained in or on the Content (defined below). You are solely responsible for providing, maintaining and ensuring the compatibility of all hardware, software, electrical and other physical requirements necessary for your access to and use of the Website or any part thereof.
We may discontinue or alter any aspect of the Website, remove Content from the Website, restrict the time the Website is available or restrict the amount of use permitted at our sole discretion and without prior notice or liability. You agree that we may, under certain circumstances, immediately suspend and/or terminate your access to the Website or any part thereof. Cause for such measures shall include, without limitation: (a) breaches or violations of this Agreement or other incorporated agreements or documents; (b) discontinuance or material modification to the Website; (c) unexpected technical or security issues or problems; (d) extended periods of inactivity; and/or (e) engagement by you in fraudulent or illegal activities. You further agree that such measures shall be taken in our sole discretion and without liability to you or any third party.
You acknowledge that, although the Internet is often a secure environment, sometimes there are interruptions in service or events that are beyond our control, and we shall not be responsible for any data lost while transmitting information on the Internet. While our objective is to make the Website accessible 24 hours per day, 7 days per week, the Website may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of our control, access to the Website may be interrupted, suspended or terminated from time to time. We use reasonable efforts to maintain the Website, but we are not responsible for any defects or failures associated with the Website, any part thereof, any Content posted using the Website or any damages (such as lost profits or other consequential damages) that may result from any such defects or failures. The Website may be inaccessible or inoperable for any reason, including, without limitation: (a) equipment malfunctions, (b) periodic maintenance procedures or repairs which we may undertake from time to time, or (c) causes beyond our control or which are not foreseeable by us.
We reserve the right at all times to discontinue or modify any of these terms and/or Privacy Policy as deemed necessary or desirable, by posting a change notice or new agreement on the Website. Any modifications become effective immediately upon being posted to the Website. Therefore, we suggest that you re-read this Agreement and Privacy Policy from time to time in order that you stay informed as to any such changes. Any use of the Website by you after such notice shall be deemed to constitute acceptance by you of such modifications.
For certain aspects of the Website, you may be asked to register an account. In the event you agree to register an account, you will select and/or receive a username and password upon providing registration information and successfully completing the registration process. This account is personal to you, and you may not share it or allow any other person to utilize your account. You are responsible for maintaining the confidentiality of your username and password and are fully responsible for all activities that occur under your username and password. You agree to immediately notify us in the event (a) your registration information changes or (b) you learn of or have reason to suspect any unauthorized use of your account or any other breach of security. You also agree that you will provide truthful and accurate information during the registration process. We may refuse to grant a particular username to you for any reason, including, without limitation, in the event we determine that such username impersonates someone else, is protected by trademark or other proprietary right law or is vulgar or otherwise offensive.
User Conduct
You hereby represent and warrant to us that: (a) you (i) are at least 18 years of age; (b) all information provided by you is truthful, accurate and complete; (c) you are an authorized signatory of the credit or debit card or other method of payment that you provide to us or our third-party payment processor to pay the purchase price and any applicable fees or taxes related to your purchases of products and/or services via the Website; (d) you will comply with the terms and conditions of this Agreement and any other agreement to which you are subject that is related to your use of the Website, Content or any part thereof; (e) you have provided and will maintain accurate and complete registration information, including, without limitation, your legal name, email address and any other information we may reasonably require; (f) your access to and use of the Website or any part thereof and/or purchase and use of any products or services will not constitute a breach or violation of any other agreement, contract, terms of use or any law or regulation to which you are subject; (g) you will immediately notify us in the event that you learn or suspect that your registration information, username or password has been disclosed or otherwise made known to any other person; and (h) you will not use the Website in order to gain competitive intelligence about us, the Website or any product or service offered via the Website or to otherwise compete with us or our affiliates.
You are solely responsible for any and all acts and omissions that occur under your account or password, and you agree not to engage in unacceptable use of the Website or any part thereof, which includes, without limitation: (a) use of the Website to post, store or disseminate material or information that, is or to a reasonable person may be false, fraudulent, unlawful, harmful, tortious, abusive, obscene, pornographic, defamatory, libelous, harassing, invasive of another’s privacy, offensive, vulgar, threatening, malicious, hateful or racially, ethnically or otherwise objectionable; (b) use of the Website to post, store or disseminate Content, files, graphics, software or other material or information that actually or potentially infringes the rights of any person, including, without limitation, the copyright, trademark, patent, trade secret or other intellectual property rights, or privacy, moral or publicity rights, of any person; (c) use of the Website to interfere, disrupt or attempt to gain unauthorized access to other accounts on the Website, to restricted portions of the Website, to Content, or any other computer network or equipment; (d) use of the Website to post, store or disseminate viruses, Trojan horses or any other malicious code or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware, system or telecommunications equipment; (e) use of the Website to post, store or disseminate any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or other fraudulent schemes, or any other form of solicitation; (f) use of any manual or automated software, devices or other processes to “crawl” or “spider” any web pages contained in the Website (including, without limitation, the use of robots, bots, spiders, scrapers or any other means to extract pricing, product, service or other data from the Website); (g) use of the Website to gain competitive intelligence about us, the Website or any product or service offered via the Website or to otherwise compete with us or our affiliates; (h) framing or otherwise simulating the appearance or functions of the Website or any portion thereof; (i) harvesting or otherwise collecting any information about other users, including, without limitation, email addresses or other contact information of other users or (k) use of the Website to engage in any activity that, as determined by us, may intentionally or unintentionally violate this Agreement, violate any applicable laws or regulations or conflict with the spirit or intent of this Agreement.
Intellectual Property
and its licensors solely and exclusively own all intellectual property and other right, title and interest in and to the Website, except as expressly provided for in this Agreement. For example and without limitation, and its licensors own the copyrights in and to the Website and certain technology used in providing the Website and related services. You will not acquire any right, title or interest therein under this Agreement or otherwise. Trademarks owned by third parties are the property of those respective third parties. Any unauthorized use of any Content, whether owned by us, our licensors or other parties, may violate copyright laws, trademark laws, privacy and publicity laws and communications regulations and statutes. You will not copy, reverse engineer, disassemble, decompile, translate, modify, reproduce, republish, transmit, sell, offer for sale, disseminate or redistribute the intellectual property found in the Website or any part thereof or grant any other person or entity the right or access to do so.
You acknowledge that the Website may contain or provide access to information, software, photos, video, text, graphics, music, sounds or other material provided by us or third parties (collectively, “Content”) that are protected by copyrights, patents, trademarks, trade secrets or other intellectual property laws, and that these rights are valid and protected in all forms, media and technologies existing now or hereafter developed.
By entering into these terms, you agree to the collection, use and disclosure of your personal information in accordance with our Privacy Policy available for viewing at http://www.yourwebsite.com.
When you visit the Website or send e-mail to us, you are communicating with us electronically, and are thereby consenting to receive communications from us electronically or by other means available. We will communicate with you electronically, by telephone or by fax. It is further understood that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
The Website may provide, or third parties may provide, links to other websites or resources on the Internet. Because we have no control over such websites or resources, you acknowledge and agree that we are not responsible for the availability of such external websites or resources, and we do not endorse and are not responsible or liable for any Content, advertising, products, or other materials on or available from such websites or resources or for any privacy or other practices of the third parties operating those websites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any such Content, goods or services available on or through any such website or resource. We strongly encourage you to review any separate terms of use and privacy policies governing use of these third party websites and resources.
Purchases and Refunds
If you wish to purchase Vouchers, products or services described on the Website, you may be asked to supply certain information, including payment card or other payment information. By providing such information, you represent and warrant that it is accurate, complete, and current. By making any such purchase, you agree to pay all charges (including shipping and handling charges) incurred by users of your payment card or other payment mechanism at the prices in effect when such charges are incurred. You are responsible for paying any taxes applicable to such purchase.
We reserve the right to refuse any order for any reason. Orders may be delayed or canceled if we are not given completely accurate information and/or are unable to contact the person who has placed the order and/or is the primary accountholder for the order.
By placing an order for a Voucher from a Merchant through the Website, you make an offer to purchase on the following stated terms and conditions. The Voucher you purchase is redeemable for goods and services from the participating Merchant. Each product will have specific terms and restrictions associated with the particular Voucher sold on behalf of Merchants. Any terms specific to a particular product will be presented at the time you commit to purchase the particular product and will be stated on the printable Voucher. If you are unsure of any terms, please contact support@yourwebsite.com prior to making your purchase. Unless prohibited by applicable law, all product specific terms will supersede any inconsistent terms contained in this Agreement. Unless otherwise stated on a particular specific Voucher or required by applicable law, the following terms shall apply to all Vouchers: (1) Vouchers have no cash value; (2) no cash back will be issued for partial redemption of the paid portion of a Voucher, except as required by law (the paid portion is the amount charged to your payment method); (3) no cash back or credit will be issued for partial redemption of the promotional portion of a Voucher (the promotional portion of a Voucher is the amount of goods or services you will receive beyond the amount paid if used by the specific expiration date); (4) use of a Voucher for alcoholic beverages is at the sole discretion of the Merchant (which may be limited by applicable state law), unless otherwise noted on the Voucher; (5) Vouchers cannot be combined with any other coupons or promotions unless otherwise noted in the Voucher; (6) Vouchers cannot be used for taxes, tips, prior balances, shipping or handling, as applicable; (7) neither the Merchant or we are responsible for lost or stolen Vouchers; (8) duplicate use, sale or trade of a Voucher is prohibited, except as required by law; (9) unless otherwise stated at the time a Voucher is purchased, the Voucher price does not include sales, value added or use taxes, which may be charged to you separately by the Merchant at the time you redeem the Voucher; (10) Vouchers are redeemable in their entirety and on a one time basis only and therefore may not be redeemed incrementally; and (11) any attempt at redemption inconsistent with these terms and conditions will render the specific Voucher void.
It is the Merchant’s responsibility to honor the Voucher in compliance with applicable law. As issuer of the Voucher, the Merchant shall be fully responsible for any and all injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Merchant or its products and services, as well as for any unclaimed property liability arising from unredeemed or partially redeemed Vouchers.
Each Voucher will contain a specific expiration date, printed on the Voucher, at which time the promotional portion of a product expires. If the expiration of the paid value of the Voucher as of the date printed on the Voucher is prohibited under the law of the jurisdiction in which the Merchant is located, then the Voucher shall expire as follows: the promotional portion of the Voucher will expire on the date printed on the Voucher, and the paid portion of the Voucher will expire five (5) years from the date the Voucher is issued, except to the extent applicable law requires that the Merchant extend the period in which the Voucher may be redeemed.
According to applicable law, the Merchant may be responsible for allowing you to redeem your Voucher for the cash value based on the money you actually paid for your Voucher (i.e. if you paid $20 for a Voucher which gives you $50 of value to the Merchant, the cash value that you paid is $20, not $50), for a period of time that extends beyond the expiration date on the Voucher. While the expiration date on the Voucher dictates the last date that you can use your Voucher at Merchant for the promotional offer stated on the Website, applicable law may provide that the Merchant is responsible for honoring the cash value that you paid for your Voucher for a period of time beyond the expiration date stated on the Voucher. In other words, you should be allowed to redeem the cash value (or purchase price) of your Voucher up until the later of: (1) the Voucher’s expiration date; or (2) the minimum length of time allowed by applicable law for a Voucher to expire. In the event that you have an expired Voucher and would like to redeem it for the price you paid to acquire it, please contact the Merchant. Once again, the Merchant should allow such redemption if applicable law requires it, and we have instructed the Merchant to do so. If you have gone to the Merchant and the Merchant has refused to redeem the cash value of your expired Voucher, and if applicable law entitles you to such redemption, then please contact us and we may refund the purchase price of the Voucher in either U.S. Dollars or credit for purchases of future Vouchers from our Website.
If you have already purchased a Voucher, and you wish to cancel your Voucher and receive a refund of its Purchase Price, the Website retains discretion to grant or deny your refund request. In three circumstances, the Website will automatically grant your refund request. First, the Website will grant your request if you make your refund request within five (5) days after purchasing your Voucher. Second, the Website will grant your refund request if a Merchant refuses to accept your Voucher. The denied Voucher must be valid at the time of the Merchant’s refusal in order to entitle you to a refund. Third, the Website will grant your refund request if the Merchant ceases operations before you redeem your voucher. Your Voucher must be valid at the time that the Merchant ceases operations in order to entitle you to a refund. All refund requests that do not fall into the three categories above will be evaluated on an individual basis and Website retains the right to grant or deny each request at its discretion.
"Credits” are non-monetary payment units issued to customers. Credits may be redeemed to purchase a voucher sold on the Website. Credits have no cash value. Each Credit may be redeemed by customers on the Website for $1 of credit toward the purchase of a voucher or vouchers sold by the Website.
We may issue Credits at our sole discretion. We may, at our sole discretion, refuse to accept Credits for a given product or offer. Credits cannot be returned in exchange for their cash value.
Disclaimers and Exclusions
Limitation of Liability
You agree to defend, indemnify and hold us, our affiliates and their respective directors, officers, employees and agents harmless from and against all claims, liabilities, damages, losses and expenses, including attorneys’ fees, arising out of or in any way connected with (a) your access to or use of the Website or any part thereof, (b) any Content you post via the Website, (c) a breach or alleged breach by you of any of your representations, warranties, covenants or obligations under this Agreement, (d) infringement or misappropriation of any intellectual property or any of our other rights or those of third parties by you, (e) any negligence or willful misconduct by you, (f) any other claim related to your performance under this Agreement, or (g) your use of any Content, Vouchers, services or products provided by us.
To the extent permitted under applicable laws, you hereby release us from any and all claims or liability related to any product or service of a Merchant, any action or inaction by Merchant, including Merchant’s failure to comply with applicable law and/or failure to abide by the terms of a Voucher. In connection with the foregoing release, you hereby waive California Civil Code Section 1542 (and any similar provision in any other jurisdiction) which states: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”
This Agreement is effective upon your unequivocal acceptance as set forth herein and shall continue in full force until terminated. You agree that we, in our sole discretion, may terminate your use of the Website or any part thereof upon prior notice, and remove and discard any Content, in the event you violate this Agreement. You agree that we may immediately suspend your account and your access to the Website or any part thereof in order to conduct an investigation in the event we believe you have violated this Agreement or if we determine that you are a repeat infringer of another’s intellectual property or other rights. We may also, in our sole discretion and at any time, discontinue providing the Website, any part thereof, any Content or any products or services advertised thereon, with or without notice. In addition to any other method of termination or suspension provided for in this Agreement, we reserve the right to terminate this Agreement at any time and for any reason upon ten (10) days notice to you. Further, you agree that we shall not be liable to you or any third-party for any termination or suspension of your access to the Website or any part thereof, removal of Content or sale of any products. You may terminate this Agreement at any time by immediately discontinuing all access to the Website and by providing notice to us of such discontinuance. Termination or cancellation of this Agreement shall not affect any right or relief to which we may be entitled at law or in equity. Upon termination of this Agreement, you shall terminate all use of the Website and any Content provided thereby. In the event of termination, you will not be entitled to any refund of any fees or other charges, if any, paid in connection with this Agreement.
All notices required or permitted to be given under these terms will be in writing and delivered to the other party by any of the following methods: (1) government mail, (2) overnight courier, (3) electronic mail, or (4) if from us to you, posting via the Website. If you give notice to us, you must use the address located in the “Contact Us” portion of the Website. If we provide notice to you, we will use the contact information provided by you. If applicable law requires that a given communication be “in writing,” you agree that email communication and posting via the Website will satisfy this requirement.
Dispute Resolution
The validity and effect of this Agreement shall be governed by, and construed and enforced in accordance with the laws of , without regard to its conflicts or choice of laws principles. ANY SUIT, ACTION OR PROCEEDING CONCERNING OR RELATING TO THE WEBSITE, ITS USE, THESE TERMS OF USE, ANY SALE OR ANY OTHER PRODUCT, SERVICE, POLICY OR PROCEDURE OF , MUST BE BROUGHT EXCLUSIVELY IN A COURT OF COMPETENT JURISDICTION IN , AND YOU HEREBY IRREVOCABLY CONSENT TO THE JURISDICTION OF SUCH COURT (AND OF THE APPROPRIATE APPELLATE COURTS THEREFROM) IN ANY SUCH SUIT, ACTION OR PROCEEDING. YOU IRREVOCABLY WAIVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY OBJECTION WHICH YOU MAY NOW OR HEREAFTER HAVE TO THE LAYING OF VENUE OF ANY SUCH SUIT, ACTION OR PROCEEDING IN ANY SUCH COURT OR THAT ANY SUCH SUIT, ACTION OR PROCEEDING WHICH IS BROUGHT IN ANY SUCH COURT HAS BEEN BROUGHT IN AN INCONVENIENT OR IMPROPER FORUM. Notwithstanding anything to the contrary in this Agreement, we may seek equitable relief, including, without limitation, injunctive relief and specific performance, without the requirement of posting a bond or other security or proving money damages are insufficient, from a court of competent jurisdiction.
You agree that breach of the provisions of this Agreement would cause irreparable harm and significant injury to us which would be both difficult to ascertain and which would not be compensable by damages alone. As such, you agree that we have the right to enforce the provisions of this Agreement by injunction (without necessity of posting bond), specific performance or other equitable relief without prejudice to any other rights and remedies we may have for your breach of this Agreement.
The headings provided in this agreement are provided for convenience only. Should any part of this Agreement be held invalid or unenforceable, that portion will be construed consistent with applicable law and the remaining portions will remain in full force and effect. Our failure to enforce any provision of this Agreement will not be considered a waiver of the right to enforce such provision. This Agreement (including all of the policies and other documents described herein, which are hereby incorporated by reference) contain the entire understanding of the parties regarding its subject matter, and supersedes all prior and contemporaneous agreements and understandings between the parties regarding its subject matter. These terms will not be assignable or transferable by you without our prior written consent. The provisions of this Agreement that by their content are intended to survive the expiration or termination of this Agreement, including, without limitation, provisions governing ownership and use of intellectual property, representations, disclaimers, warranties, liability, indemnification, governing law, jurisdiction, venue, remedies, rights after termination and interpretation of this Agreement, will survive the expiration or termination of this Agreement for their full statutory period. The parties and their respective personnel are and shall be independent contractors, and neither party by virtue of this Agreement shall have any right, power or authority to act or create any obligation, express or implied, on behalf of the other party.
All questions should be directed to our Contact Us form located at http://www.yourwebsite.com.