Unfortunately we are unable to take telephone orders.

Customers are encouraged to use our website to place orders and to utilise our payment gateway security features.
 

Yes, it is extremely safe.

When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) encryption technology before being sent over the internet.

If you are still unsure about using your credit card to pay for your order, we do offer PayPal as an alternate payment method.
 

Our payment gateway will attempt to charge your nominated credit card when you place your order.

No, unfortunately we cannot make any changes, additions or cancel an order once it has been placed.

Your order is dispatched automatically to our warehouse immediately upon payment confirmation which means we are unable to alter, change or cancel your order.

If you have placed an order and wish to cancel it, simply return the items for a full refund (less freight).

If your order relates to a pre sale item, please contact the customer service team and they will advice if changes can be made.

To eliminate potential errors, simply copy and paste the coupon code.

Please refer to the terms and conditions of the promotion to ensure that the coupon code is still valid and is applicable to your purchase.

If you are still having trouble, please contact our customer service team.

To eliminate potential errors, simply copy and paste the gift card code.

Ensure the gift card has not expired.

If you are still having trouble, please contact our customer service team.

You will receive an automated confirmation email shortly after making your purchase. If you do not receive the email, please check your junk/spam folder.

Normally, confirmation emails arrive within minutes, however on some occasions your email hosting provider or internet service provide may be experiencing delays, please allow at least an hour for the email to arrive.

If you still have not received your confirmation email, please check the email address that you have entered is correct in your profile.

If you are unable to login, checked out as a guest or find an error please contact our customer service team.

We accept VISA, MasterCard, PayPal and AfterPay* payments.



*AfterPay is currently only available for Australian orders. For full AfterPay terms and conditions please visit https://www.afterpay.com/en-AU/terms

​

Yes, we currently ship to the following countries:

 

• United States of America
• Bangladesh
• Brazil
• Canada
• Fiji
• Hong Kong
• India
• Indonesia
• Japan
• Norway
• Papua New Guinea
• Samoa
• Singapore
• South Africa
• South Korea
• Sri Lanka
• Switzerland
• UAE

 

Please note: Selected products from the following suppliers can't be sent internationally - Impression Healthcare, Sperling Sports, OTA, Gray-Nicholls, Maxx Power, Crista Bella, Classic Sportswear, '47, SE products, Consolidated Leisure, The Stubby Club and The Little Homie.

If you enter an international address with one or more of those selected products in your cart, you will not be able to proceed with your order.

CHRISTMAS SHIPPING CUTOFFS

From 01/12/19 - shipping to New Zealand will no longer be available due to changes to New Zealand GST Rules. All orders placed before 01/12/2019 will not be affected and will be delivered within original timelines. If you have any additional queries, please click here to get in touch with our Customer Care Team

 

To get free standard shipping to anywhere in Australia, you only have to spend $120 or more in a single transaction*

*Please note some product categories:

Select items have separate freight charges, which we are not able to waive as they are sent directly from the supplier.
If a standard freight charge remains after the cart value has exceeded $120, this will likely be the reason. Please contact our customer care team if you have any questions.

Occasionally, customer's orders may need to be sourced and supplied by various shipping partners. If this is the case, your order may arrive at different times by multiple courier companies in multiple packages. Any costs associated with multiple deliveries will not passed onto the customer.
 

Please refer to the below table for shipping cost and estimated delivery times:

Please note that the delivery times may vary for items with personalisation, items on pre-sale and memorabilia pieces. If applicable these changes are generally listed within item descriptions, however, if you have any concerns, please do not hesitate to contact our customer care team.

Delivery time frames within Australia are in business days and apply to capital cities and major regional centres within Australia only.

Orders for delivery outside of Australia may incur delays with international customs processes.

*Please note that currently online shipping is not enabled for EU countries. We are working to enable online shipping to EU in the future.
**Selected products from the following suppliers can't be sent internationally - Impression Healthcare, Sperling Sports, OTA, Gray-Nicholls, Maxx Power, Crista Bella, Classic Sportswear, '47, SE products, Consolidated Leisure, The Stubby Club and The Little Homie. If you enter an international address with one or more of those selected products in your cart, you will not be able to proceed with your order.

Upon dispatch of your order, you will receive an email containing tracking details. Click the tracking link to follow the status of your order.

You can also track your order by clicking "Track my Order" at the top of the webpage. You will need to provide either the Order ID or the Email Address used to place the order.

Occasionally, customer's orders may need to be sourced and supplied by various warehouse locations. If this is the case, your order may arrive at different times by multiple courier companies.
Any costs associated with multiple deliveries will not passed onto the customer.

The shipping charge paid at checkout when you placed your order will not be exceeded even if multiple deliveries are required.

Unfortunately, at the current time we are unable to offer pick-ups.

If you miss your delivery, our courier partners will leave a card explaining how you can pick up your order or arrange a redelivery. Please use the details on the card to make the appropriate arrangements.

We recommend monitoring your order for any tracking updates.

Each individual country has different customs and duties charges, and in the event that these charges are enforced it will be the responsibility of the person receiving the goods to pay these charges.

The relevant local authorities may not release parcels until these charges are paid. It may be beneficial to clarify with your local authorities about these charges before placing an order.

Follow this simple process to arrange your return.



You can download the returns form here.

You will need to cover the cost of postage back to our warehouse for any product that is not found to be faulty.
 
Any costs associated with returning the exchanged item back to you is covered by us.

Absolutely!  If you are not happy with your purchase, you are welcome to send it back for an exchange or refund (excluding freight costs).
 
Unfortunately, products that have been worn, had the tags removed, or have been personalised are unable to be returned (excluding faulty items).

As time frames for returns may vary depending on your location, please allow up to 14 business days for us to confirm receiving your return and processing your exchange or refund.
 
In the unlikely event that you have not heard from us within this timeframe, please contact our customer service team.

If the size you require is out of stock or not available, you have couple of options.

You can:

    arrange to have a refund;
    exchange for the same dollar value;
    we can arrange a store credit, which is valid to use on the website for up to 12 months.
 

To eliminate potential errors, simply copy and paste the gift card code.

Ensure the gift card has not expired.

If you are still having trouble, please contact our customer service team.

Yes, gift cards are available for purchase online and can be redeemed through our online store only.

Our gift cards are electronic “e-gift cards”. This means they are emailed to the recipients email address.

Please note we do not send physical gift cards.

To use a gift card, simply enter the gift card code at the checkout.

Please ensure you apply the gift card code correctly prior to purchase, as once you have placed your order we are unable to change your order and apply a gift card.

Yes, all of our prices displayed include “Goods and Services Tax”.

All of our prices are charged in Australian Dollars (AUD).

To become a member of the online store, simply click the "Register" link at the top of the webpage.

Simply login, go to your account and all of your information is on the left hand side under "Settings".

Become a member to gain exclusive first access to promotions and sales as well as accessing your order history.

We are committed to protecting your privacy, and we comply with applicable privacy laws. These laws set out standards for the management of personal information.

We will treat any information that you give us as strictly confidential. For more information please review our privacy policy.
 

For enquiries concerning the West lake store, please use the following contact details.

• Address: 105 West Lakes Boulevard West Lakes SA 5021
• Store Phone: +61 8 8440 6600

Trading Hours (ACST):

• Monday / Friday - 9:00am - 5:00pm
• Saturday - 10:00am - 2:00pm
• Sunday - Closed

CROWmania outlets open at Adelaide Oval from stadium gate opening times.