Frequently Asked Questions

1. How can I track my order?

Once your order is dispatched, you will receive an email to track this delivery. You can then visit the link provided in the email and track your order using the tracking number given.

2. What happens if I am not home to receive my parcel?

If you are not home to accept delivery of your order, the Courier or Australia post will leave a card to organise a re-delivery or advise further instructions for collection. We cannot organise re-delivery of this parcel. You will need to contact the appropriate courier to arrange this delivery.
TNT Express – 13 11 50
Couriers Please – 1300 361 000
Australia Post – 13 76 78

3. How can I exchange my order?

Your Packing slip includes instructions to return your order. If this is not clear, please visit our Returns & Exchanges page and download the Returns and Exchanges Application Form following the instructions.

PLEASE NOTE: Personalised or Customised product cannot be exchanged.

Any further enquires please email our Customer Service team.

4. How long will my order take?

Once any order is placed online, we will aim to have it dispatched within 2 business days, with the exception of customised/personalised orders that may incur an additional 7-10 business days.

Please see below the estimated delivery time frames for all orders to -

LOCATION

ESTIMATED TIME

Australian Metro Addresses

3-5 business days

Australian remote and regional address

3-5 business days

All New Zealand Addresses

7-10 business days

South Pacific

10-12 business days

East Asia & North Amercia

10-15 business days

UK & Europe

12-20 business days

Rest of the world

15-20 business days

*note the above is indicative only. Presale and personalisation have differing delivery times and are clearly listed within the products details.

5. What size will I need?

Please refer to the size charts on the product pages which will assist in deciding on the right size for you.

These will assist your purchase but please consider whether or not you prefer a tight or loose fit.

6. Can I pick up in store or from the warehouse?

Unfortunately we do not have any physical stores to visit as we are an online retailer only. We currently do not have the facilities to allow for collection from our warehouse for any orders.

7. Will I need to pay customs?

All of our delivery charges are calculated during the order process. Therefore, you will be responsible for any local duties payable on the receipt of your order should they be levied by the country of importation. Items delivered via International Courier are more likely to have Custom and VAT, GST or local taxes and charges levied by the importing country.

8. Can I amend or add to my order once it has been completed online?

No, unfortunately we cannot make any changes to an order once it has been completed online.

9. Do you use Express post?

We do use Couriers Please, TNT Express and Australia post. However, please note that we do not ship same day orders.  Although we try to prioritise all orders, we strictly cannot fast track any deliveries.

10. If stock is unavailable, how can I know when new stock will be available?

We aim to refill out of stock products at the end of every month. If our suppliers have stock available product will be replenished. But unfortunately we cannot 100% guarantee that suppliers will have stock available.

If you have any product availability enquires please email our Customer Service team.